Return & Refund Policy

At [Your Company Name], we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. Please review our return and refund policy below to ensure a smooth process.

1. Returns

You may return most items within [X] days from the date of delivery. To be eligible for a return, your item must meet the following conditions:

• Unused and unworn (with tags still attached, if applicable).
• In its original packaging (if applicable).
• In resalable condition.

Certain items are non-returnable, including but not limited to:

• Personalized or custom-made products.
• Sale or discounted items (unless defective or damaged).
• Gift cards or digital products.

If you would like to initiate a return, please follow the steps below:

Contact Us: Reach out to our customer service team at [contact email or phone number] within [X] days of receiving your order. Provide your order number and details about the item(s) you wish to return.

Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s). Please ensure you follow these instructions for a smooth return process.

Return Shipping: You are responsible for return shipping costs unless the item was defective or we made an error in fulfilling your order. We recommend using a tracked shipping method to ensure your return reaches us safely.

Inspection and Processing: Once we receive your returned item, it will be inspected to ensure it meets the conditions outlined above. If approved, your return will be processed.

2. Refunds

Once your return is approved and processed, we will issue a refund to the original payment method. Please note the following:

• Processing Time: Refunds are typically processed within [X] business days after we receive your return. Depending on your payment provider, it may take additional time for the refund to appear on your statement.
• Refund Amount: The refund will include the amount paid for the returned item(s), minus any non-refundable shipping costs. If the return was due to our error or a defective product, we will cover the return shipping fees.
• Partial Refunds: If the item is returned in a damaged or used condition, we may issue a partial refund, depending on the extent of the damage or use.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, we recommend returning the item for a refund and placing a new order for the replacement item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within [X] days) at [contact email or phone number]. We will guide you through the process of returning the item and issuing a replacement or refund. We may ask for photos of the damaged or defective product for our records.

5. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. If your order has already been processed or shipped, we are unable to cancel it, but you may still return the item once it arrives.

6. Gift Returns

If you received an item as a gift, you can still return it for a refund or exchange. The refund will be issued in the form of store credit or a gift card to the original purchaser.

7. Non-Returnable Items

The following items are non-returnable:

• Perishable goods, such as food or flowers.
• Health and personal care items, such as skincare products, unless unopened and unused.
• Customized or personalized items that cannot be resold.

8. Customer Support

If you have any questions about returns or refunds, or need assistance, please contact our customer support team:

• Email: [contact email]
• Phone: [contact number]
• Business Hours: [days and times]

We are happy to assist you and resolve any issues as quickly as possible!